It has been a busy summer at XRM services, and now that autumn is here, we want to let you know what we have been up to.
Brian has been engaged on a six month project in Omaha, assisting an organization with upgrading their CRM system from 4.0 to 2011. It has been a great experience to work within an Agile project structure. Completing your work in three weeks sprints has been a great way to keep from biting off too much of the apple at a time.
Debbie has been working on a couple of our larger clients in NYC. Adding new features and functionality to an existing CRM 4.0 system has proven to be a bit disheartening, as we see all the benefits that CRM 2011 could bring to the client, but at this point they are not ready to move forward with the upgrade.
In addition we have identified two new resources who will be joining us to ensure that we provide our customers with the high level of support they deserve. One will be an additional Business Analyst with several years of CRM experience. The other will be a .net developer who will assist in the development of plugins, Silverlight controls and custom workflow activities.
On the certification front, we continue to work towards obtaining Silver Certification for Microsoft CRM. We are plugging the few open holes in our certifications – several of our exams were of the 3.0 flavor and are no longer relevant. So it is off to CRM 2011 exams with their new formats. Thanks to Neil Benson for posting this valuable follow-up to Richard Knudson’s blog post of last week. I am planning on taking MB2-867 later this week. In the meantime, Debbie and I have both passed MB5-858 “Managing Microsoft Dynamics Implementations.” That was a tough one, but learning and using Sure Step has increased our client’s satisfaction.
Another certification was earned recently by Debbie – She is now an MCT – a Microsoft Certified Trainer. If you are looking for classroom training on Dynamics CRM, give us a call!
Finally, Brian is attending ExtremeCRM next week in Las Vegas – looking forward to renewing friendships with other CRM Partners.
So it has been a busy, busy summer here. We look forward to the Autumn. More blog posts, more clients and building a better CRM partner to server Nebraska and the rest of the United States!
